退款政策
感谢您使用我们的 AI 照片清晰增强服务。为了保障您的权益，我们制定了以下退款政策。
1. 可退款情形
- 付款后因系统故障未提供服务
- 用户重复购买相同套餐
2. 不可退款情形
- 服务已正常使用或已开始处理图像
- 非平台故障导致的问题（如网络断线、误操作）
- 用户主观认为增强效果“不满意”但系统无异常
3. 退款流程
请通过官方邮箱或平台客服提交退款申请，附上支付凭证、购买邮箱等信息。我们将在 3 个工作日内审核并处理。
4. 支付通道说明
所有退款将原路退回至原支付渠道（如微信/支付宝），退款时间依赖于第三方支付平台处理速度。
友情提示：请在付款前确认需求，避免不必要的退款申请。
Refund Policy
Thank you for using our AI photo enhancement service. To ensure a clear and fair experience, we provide the following refund policy.
1. Refundable Situations
- Payment made but service was not delivered due to system error
- Accidental duplicate purchase of the same package
2. Non-Refundable Situations
- Services already used or image processing has started
- Issues unrelated to the platform (e.g. local internet, user error)
- Subjective dissatisfaction without system error
3. How to Request a Refund
Please contact us via support email with your payment proof and account details. We will review and respond within 3 business days.
4. Refund Channels
Refunds will be processed to the original payment method (e.g. WeChat, Alipay). Processing time depends on the third-party payment provider.
Tip: Please review your needs before payment to avoid unnecessary refund applications.